Let's Get Digital is a rapidly growing scale-up with ambitious growth objectives, and your contribution can play a crucial role in their success! In the role of a customer success manager, you will constantly seek options to increase and maintain the success of our customer relationships. Ready to reduce churn and increase success? Continue reading!
As a customer success manager, you will play a crucial role in ensuring our clients' satisfaction and success. Your primary responsibility will be to engage with customers during and after events, gaining insights into their experiences and challenges. By closely monitoring churn rates and success metrics, you will develop strategies to reduce churn and enhance overall customer success, providing regular reports to the Management Team.
You will work closely with sales, delivery, and the product team, offering internal guidance on improving pricing strategies and product offerings. You will actively extend relationships with customers by identifying and closing follow-up deals. Additionally, you will explore opportunities to increase customer value to fully understand their customer experience. Furthermore, you will conduct market analyses, leveraging both qualitative and quantitative data, to identify trends and opportunities for growth.
Founded in 2017, Let's Get Digital has a team full of creative and innovative people. They develop software for organizing an online, hybrid or a physical event to allow event managers to reach the top of their segment. Since 2017, Let's Get Digital has rolled out a mobile application for this purpose and focused on physical B2B events.
Their digital platform was launched in 2020 and has already received more than 600,000 visitors. Let's Get Digital operates on the principle of "work hard, play hard" and has grown rapidly in recent times. Together, our ambition is to become the market leader in digital and hybrid events that are experienced and remembered!
You thrive in dynamic environments and you are able to adapt easily to a fast-paced environment. With a proven ability to make a significant impact, you possess strong analytical skills, enabling you to effectively analyze both quantitative and qualitative data to drive informed decision-making.
You will be part of an informal and innovative team where your contribution is of great importance. This SaaS company offers plenty of room for growth and development, placing a strong emphasis on your individual ambitions. Moreover, there are a lot of fun activities organized such as get-togethers, karaoke, dinners and sports games.